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Privacy Policy

Last updated: 19 March 2026

Gas Architect ("we", "our", or "us") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information when you interact with us:

  • Contact Information: Name, email address, phone number, and physical address/area
  • Service Information: Details about the gas installation service you require
  • Communication Records: Messages sent via our contact form or WhatsApp
  • Website Usage Data: Browser type, device information, and pages visited (collected via cookies)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with a quote for gas installation services
  • To communicate with you regarding your enquiry or service booking
  • To perform and complete gas installation, repair, or compliance services
  • To issue Certificates of Compliance (CoC) and related documentation
  • To improve our website and services
  • To comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on:

  • Consent: When you submit a contact form or send us a message
  • Contractual Necessity: When we need your details to perform a service you've requested
  • Legal Obligation: When required by South African law (e.g., gas compliance records)
  • Legitimate Interest: To improve our services and respond to enquiries

4. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. This includes:

  • Secure HTTPS encryption on our website
  • Limiting access to personal information to authorised personnel only
  • Not storing sensitive information (e.g., payment details) on our servers

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service partners directly involved in completing your gas installation
  • With regulatory bodies when required for compliance certificates
  • When required by law or legal process

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. We do not use cookies for advertising or tracking purposes.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

8. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Gas compliance records may be retained as required by South African regulations.

9. Third-Party Links

Our website may contain links to third-party services (e.g., WhatsApp, Google Maps). We are not responsible for the privacy practices of these external services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: